Privacy Policy

VanGlove Ltd is committed to protecting and respecting your privacy in accordance with UK data protection legislation, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

This policy sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our practices regarding your personal data.

We may collect and process the following types of personal data about you:

• Name and contact details (email address, billing and shipping address)
• Payment information (processed securely via third-party payment providers)
• Order history and purchase details
• Website usage data, including IP address, browser type, and device information
• Cookies and analytics data to improve your browsing experience
• Any other information you choose to provide when contacting us

We use your personal data for the following purposes:

• To process and deliver your orders
• To communicate with you about your purchases, enquiries, or customer service requests
• To improve our website, products, and customer experience
• To comply with legal and regulatory obligations
• To detect and prevent fraud or other illegal activities

We will only use your personal data when the law allows us to, and we will always ensure there is a lawful basis for processing.

We may share your personal data with trusted third parties who assist us in operating our business, including:

• Payment processors to securely handle transactions
• Shipping and delivery providers to fulfil your orders
• Website hosting and e-commerce platforms (such as Shopify)
• Analytics and performance monitoring services

We do not sell, rent, or trade your personal data to third parties for marketing purposes. All third-party service providers are required to keep your data secure and use it only for the purposes we specify.

Our website uses cookies and similar tracking technologies to enhance your browsing experience. Cookies are small text files stored on your device that help us:

• Ensure the website functions properly
• Analyse website traffic and user behaviour
• Improve site performance and user experience

You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of our website.

We take the security of your personal data seriously and have implemented appropriate technical and organisational measures to protect it from unauthorised access, loss, or misuse.

Your data is stored securely through trusted platforms and service providers. However, please be aware that no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

Under UK GDPR, you have the following rights regarding your personal data:

• The right to access your personal data
• The right to request correction of inaccurate or incomplete data
• The right to request deletion of your personal data
• The right to object to or restrict the processing of your data
• The right to data portability
• The right to withdraw consent at any time

To exercise any of these rights, please contact us at info@vanglove.com. We will respond to your request within one month.

We will retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including to satisfy any legal, accounting, or reporting requirements.

When your data is no longer required, we will securely delete or anonymise it in accordance with our data retention policies.

Our website may contain links to third-party websites or services. Please note that we are not responsible for the privacy practices of these external sites.

We encourage you to review the privacy policies of any third-party websites you visit.

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any changes will be posted on this page, and where appropriate, we will notify you by email.

We encourage you to review this policy periodically to stay informed about how we protect your data.

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, please contact us:

Email: info@vanglove.com